We use cookiesThis website (and some of its third-party tools) use cookies. These are important as they allow us to deliver an exceptional experience whilst browsing the site.
Learn more about our cookie policy.
Connect your Bluesky Profile
Last updated: June 30, 2024
These Terms of Service (“Terms”) govern your access to and use of the services provided by Missinglettr Ltd. (“Supplier”, “we”, “us”, or “our”).
By accessing or using the Services, you agree to be bound by these Terms.
means the person or entity using the Services.
means individuals permitted by the Customer to use the Services.
means the software and services provided via https://missinglettr.com.
means all data submitted by the Customer or Authorised Users through the Services.
means the period during which the Customer has an active subscription.
means all applicable privacy laws, including PIPEDA and British Columbia’s PIPA.
Subject to payment of applicable fees, the Supplier grants the Customer a non-exclusive, non-transferable, non-sublicensable license to use the Services during the Subscription Term for internal business purposes.
The Customer is responsible for:
All activity under its accounts
Maintaining security of credentials
Ensuring Authorised Users comply with these Terms
The Customer shall not use the Services to:
Violate any laws or regulations
Infringe intellectual property rights
Transmit harmful, abusive, or unlawful content
Distribute malware or interfere with systems
The Supplier may suspend access for violations.
Fees are billed in USD, CAD, or as specified at purchase
Fees are non-refundable unless otherwise stated
Subscriptions renew automatically unless cancelled
The Supplier may update pricing with reasonable notice.
The Customer retains all rights to Customer Data.
The Customer is solely responsible for:
Accuracy and legality of Customer Data
Rights to use and publish such data
The Customer grants the Supplier a limited licence to use Customer Data to:
Provide and operate the Services
Support and maintain the platform
Notwithstanding anything to the contrary:
The Supplier may collect, use, modify, and create aggregated, anonymized, or de-identified data derived from:
Customer Data
Usage of the Services
Such data:
Will not identify any individual or Customer
Does not constitute Customer Data
The Supplier may:
Use
Disclose
License
Sell
such aggregated and de-identified data for any lawful purpose, including:
Analytics
Benchmarking
Product development
Commercial purposes
The Supplier will take reasonable measures to ensure such data cannot be re-identified.
The Supplier will handle Personal Information in accordance with its Privacy Policy.
Where the Supplier processes Personal Information on behalf of the Customer:
The Customer is the data controller
The Supplier is the service provider / processor
Each party agrees to comply with Applicable Privacy Laws.
Data may be processed or stored in:
Canada
United States
Other jurisdictions where service providers operate
The Customer acknowledges that foreign laws may apply.
The Services may integrate with third-party platforms (e.g., social networks, analytics tools).
The Supplier is not responsible for:
Third-party services
Their content, availability, or practices
Use of such services is at the Customer’s own risk.
All rights in the Services, software, and documentation remain the property of the Supplier or its licensors.
No rights are granted except as expressly stated.
Each party agrees to:
Protect confidential information
Use it only for purposes of this agreement
This obligation survives termination.
The Supplier will use reasonable efforts to maintain availability but does not guarantee:
Uninterrupted service
Error-free operation
Maintenance and downtime may occur.
To the maximum extent permitted by law:
The Supplier is not liable for:
Indirect or consequential damages
Loss of profits, revenue, or data
The Supplier’s total liability is limited to:
Fees paid in the previous 12 months
Nothing excludes liability for:
Death or personal injury
Fraud
The Customer agrees to indemnify the Supplier against claims arising from:
Customer Data
Misuse of the Services
Violation of laws or rights
The Customer may cancel at any time.
Upon termination:
Access to Services ends
Data may be deleted after a reasonable period
Fees are non-refundable unless otherwise stated.
The Supplier may update these Terms from time to time.
Continued use of the Services constitutes acceptance.
These Terms are governed by the laws of:
The Province of British Columbia and the federal laws of Canada
The parties submit to the exclusive jurisdiction of the courts of:
British Columbia, Canada